Terms of service

TERMS & CONDITIONS

Last Updated: January 2026

Welcome to Luxury Vibe Malaysia ("Luxury Vibe", "we", "our", or "us"). These Terms & Conditions govern your use of our website and the purchase of products through our platform. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

1. Company Information

Luxury Vibe Malaysia is operated by:

Blitzwerks SDN BHD
Website: www.luxuryvibe.my
Email: admin_msia@blitzwerks.sg

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age.
  • You have the legal capacity to enter into binding agreements.
  • You will use the website in accordance with applicable laws and regulations.

We reserve the right to refuse service, cancel orders, or terminate accounts at our sole discretion.

3. Products and Availability

We strive to ensure that all product descriptions, specifications, pricing, and images are accurate. However:

  • Product colours may vary depending on your device display.
  • Product availability is subject to stock levels.
  • We reserve the right to discontinue products at any time without prior notice.
  • We may limit quantities purchased per customer, household, or order.

4. Pricing

All prices displayed on the website are in Malaysian Ringgit (MYR) unless otherwise stated.

We reserve the right to:

  • Modify prices without prior notice.
  • Correct pricing errors.
  • Cancel orders affected by incorrect pricing.

In the event of a pricing error, customers will be notified before order processing.

5. Orders

When you place an order:

  • You agree that all information provided is accurate and complete.
  • An order confirmation does not constitute acceptance of your order.
  • We reserve the right to reject or cancel any order for any reason.

Reasons for cancellation may include:

  • Product unavailability
  • Payment issues
  • Fraud prevention measures
  • Suspected misuse of promotions

If payment has been processed for a cancelled order, a refund will be issued to the original payment method.

6. Payment

We accept approved payment methods displayed on our website.

By submitting payment information, you authorize us to charge the full amount of your purchase, including applicable taxes and shipping charges.

We do not store complete payment card information on our servers.

7. Shipping and Delivery

We aim to process and dispatch orders promptly. Delivery times provided are estimates only and are not guaranteed.

Factors that may affect delivery include:

  • Courier delays
  • Customs inspections
  • Public holidays
  • Weather conditions
  • Incomplete or inaccurate delivery information

Customers are responsible for providing accurate shipping details.

We shall not be liable for delays caused by third-party shipping providers.

Shipping Enquiries

For all shipping-related questions, tracking requests, delivery issues, or logistics support, please contact:

Luxury Vibe Malaysia
Operated by Blitzwerks SDN BHD

Email: admin_msia@blitzwerks.sg
Website: www.luxuryvibe.my

Please include your order number when contacting us regarding a shipment.

8. Discreet Packaging

Where applicable, orders may be shipped using discreet packaging to protect customer privacy.

Packaging appearance, courier labels, and shipping documentation may vary based on courier requirements and operational needs.

9. Returns and Refunds

Due to hygiene, safety, and consumer protection considerations, certain products may not be eligible for return once opened.

Returns may only be accepted if:

  • The product arrives damaged.
  • The product received differs from the order placed.
  • The product has a manufacturing defect.

To request a return or replacement:

  • Contact us within 7 days of receiving your order.
  • Provide photos or supporting documentation.
  • Await approval before returning any item.

Unauthorized returns may not be accepted.

Refunds, if approved, will be processed using the original payment method.

10. Promotional Offers

Promotions, discounts, coupon codes, free gifts, and special offers:

  • Cannot be combined unless expressly stated.
  • Are subject to availability.
  • May be modified or withdrawn without notice.

We reserve the right to cancel promotions resulting from technical errors, abuse, or fraudulent activity.

11. Intellectual Property

All content on this website, including:

  • Logos
  • Product descriptions
  • Graphics
  • Images
  • Videos
  • Text
  • Website design

is owned by or licensed to Luxury Vibe Malaysia and protected under applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit any content without prior written consent.

12. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to systems or data.
  • Distribute malware or harmful code.
  • Interfere with website functionality.
  • Engage in fraudulent transactions.

Violations may result in account suspension, order cancellation, or legal action.

13. Limitation of Liability

To the maximum extent permitted by law:

Luxury Vibe Malaysia, Blitzwerks SDN BHD, its directors, employees, affiliates, and partners shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from:

  • Website usage
  • Product purchases
  • Delivery delays
  • Technical interruptions
  • Loss of profits or business opportunities

Our total liability shall not exceed the amount paid by the customer for the affected order.

14. Product Information Disclaimer

Information provided on this website is intended for informational purposes only.

Products sold are not intended to diagnose, treat, cure, or prevent any medical condition unless expressly stated by the manufacturer.

Customers should consult qualified healthcare professionals regarding any medical concerns.

15. Privacy

Your use of our website is also governed by our Privacy Policy.

By using the website, you consent to the collection and use of information as described in the Privacy Policy.

16. Force Majeure

We shall not be responsible for any delay or failure to perform obligations resulting from events beyond our reasonable control, including:

  • Natural disasters
  • Government actions
  • Epidemics or pandemics
  • Labour disputes
  • Supply chain disruptions
  • Internet or telecommunications failures

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

Any disputes arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Malaysia.

18. Changes to Terms

We reserve the right to update, modify, or replace these Terms & Conditions at any time.

Updated versions will be posted on this website and become effective immediately upon publication.

19. Contact Us

For questions regarding these Terms & Conditions, please contact:

Luxury Vibe Malaysia
Operated by Blitzwerks SDN BHD

Email: admin_msia@blitzwerks.sg
Website: www.luxuryvibe.my