Shipping policy

1. Shipping Coverage

Luxury Vibe Malaysia currently ships within Malaysia.

We deliver to addresses in Peninsular Malaysia, Sabah, Sarawak, and other serviceable areas supported by our courier partners.

Delivery availability may depend on the courier service area, address accuracy, parcel restrictions, and local delivery conditions.

2. Order Processing Time

Orders are processed after payment has been successfully received and verified.

Most orders are processed within 1 to 2 working days.

Orders placed during weekends, public holidays, sale campaigns, or peak periods may require additional processing time.

3. Estimated Delivery Time

Estimated delivery time may vary depending on the delivery address and courier service.

Peninsular Malaysia: 2 to 5 working days

Sabah and Sarawak: 5 to 10 working days

Remote areas: Delivery may take longer depending on courier coverage.

These delivery times are estimates only. Delays may happen due to courier issues, public holidays, weather, failed delivery attempts, incorrect address details, customs checks, or other situations outside our control.

4. Shipping Fees

Shipping fees will be shown at checkout before payment is completed.

Shipping fees may vary depending on delivery location, parcel weight, order value, promotion, and courier method.

Any free shipping promotion, if available, will be subject to the campaign terms shown on the website.

5. Discreet Packaging

We understand customer privacy is important.

Orders are packed discreetly where possible. Packaging will not openly display product names or product details.

Courier labels may still show required delivery information such as sender details, recipient name, delivery address, phone number, and tracking information.

6. Order Tracking

Once your order has been shipped, tracking details may be sent to you by email, SMS, WhatsApp, or through your account page, depending on the available system and courier method.

Customers are responsible for checking the tracking status and making sure someone is available to receive the parcel.

7. Incorrect or Incomplete Address

Please make sure your name, phone number, delivery address, postcode, and email address are correct before placing an order.

We are not responsible for delays, failed delivery, or returned parcels caused by incorrect or incomplete delivery details provided by the customer.

If a parcel is returned due to incorrect address, failed delivery attempt, or customer unavailability, additional shipping fees may apply for redelivery.

8. Failed Delivery and Returned Parcels

If the courier is unable to deliver the parcel, they may attempt redelivery or request customer action.

If the parcel is returned to us, we will contact the customer for next steps.

Redelivery fees may apply unless the issue was caused by our error or a courier confirmed fault.

9. Damaged, Missing, or Wrong Items

Please check your parcel as soon as you receive it.

If your order arrives damaged, incomplete, or incorrect, contact us as soon as possible with your order number, photos, videos, and parcel packaging details.

We may request supporting information before approving a replacement, refund, or other resolution.

For hygiene and safety reasons, opened or used intimate products cannot be returned unless the item is defective, damaged on arrival, or wrongly supplied.

10. Delivery Delays

We will try our best to process and ship orders within the estimated timeframe.

However, we are not responsible for courier delays, public holiday delays, weather delays, system disruptions, failed delivery attempts, or other circumstances outside our control.

If your parcel is delayed, please contact us and we will assist with checking the delivery status where possible.